Hi there. Thank you for reaching us.
Here are some common questions that we frequently receive from our
customers. We kindly welcome you to find your concern and the answer to
it. If you have more questions, mail us at
support@fanka.com, and we will reply to you during our office hours.
Any Questions?
Questions We Commonly Received
FAQs
- Product and Fit
- Returns and Exchanges
- Shipping, Tracking and Orders
Do you run true to size?
Sizing and fit may vary slightly across collections, since each Fanka series is designed with different functions, fabrics, and levels of compression. Here’s what to expect from each one:
Body Sculpt Series
Our #1 best-selling collection is designed with firm compression for a sculpted, supported feel. You’ll feel the compression as soon as you put it on, making it a great choice for workouts, daily movement, and all-day support.
PowerBand Series
PowerBand is designed to feel tighter than our other collections. Its built-in resistance and compressive construction create extra tension and a stronger wrapped-in feel, so you’ll notice more resistance as you move.
RecoverEZ Series
RecoverEZ is our recovery-focused collection, designed with graduated compression. Different areas provide different levels of pressure, so some zones may feel more compressive than others depending on where your body needs support.
In general, our apparel runs true to size. If you’re between sizes, we recommend checking our size guide and choosing based on your preferred level of compression.
Still not sure which size or collection is right for you? Reach out to our fit specialists atsupport@fanka.com for personalized sizing advice.
Body Sculpt Series
Our #1 best-selling collection is designed with firm compression for a sculpted, supported feel. You’ll feel the compression as soon as you put it on, making it a great choice for workouts, daily movement, and all-day support.
PowerBand Series
PowerBand is designed to feel tighter than our other collections. Its built-in resistance and compressive construction create extra tension and a stronger wrapped-in feel, so you’ll notice more resistance as you move.
RecoverEZ Series
RecoverEZ is our recovery-focused collection, designed with graduated compression. Different areas provide different levels of pressure, so some zones may feel more compressive than others depending on where your body needs support.
In general, our apparel runs true to size. If you’re between sizes, we recommend checking our size guide and choosing based on your preferred level of compression.
Still not sure which size or collection is right for you? Reach out to our fit specialists atsupport@fanka.com for personalized sizing advice.
How can I know if your products fit my body measurement?
All of our products have size guides adequately listed in size
guides on our product pages. In addition, you can cite our model’s
body measurement details for correct reference. We currently
provide sizes S to XL, each size with a specific range of height,
weight, waist, hips, and inseam. We highly recommend you check our
size guide whenever you are unsure about your size.
Can not decide? No worries, email us via support@fanka.com, and we will get back to you and be your personal size guide.
Can not decide? No worries, email us via support@fanka.com, and we will get back to you and be your personal size guide.
Can I put your products into washing machine?
Yes. Our products can go into the washing machine. However,
remember to wash with like colors and temperatures below 30°C. We
suggest you put our leggings and tops into wash bags before
placing them into the washing machine. This can give you the best
experience every time you wear any of our products and make them
last even longer.
If you like to wash by hand, we recommend using the same method we mentioned earlier. You can find the detailed guideline on our product pages under the Material & Care section.
If you like to wash by hand, we recommend using the same method we mentioned earlier. You can find the detailed guideline on our product pages under the Material & Care section.
Can we have more color choices for your leggings?
We have received an enormous amount of requests to launch more
colors and sizes, and we are working on that!
We are having a long decision before we publish new colors. We want to ensure that our leggings' color will not sink after washing; the color can support you to shine and go with any occasion; the color will prevent you from showing your underwear colors if you choose to wear them. There are many considerations before we dive into the final process of launching.
We want to put on our best performance and good quality products that serve you well. It takes longer, but we are a hundred percent sure it is worth waiting for our customers. We heard you, and we will try our best to shorten the time we use to launch new products.
We are having a long decision before we publish new colors. We want to ensure that our leggings' color will not sink after washing; the color can support you to shine and go with any occasion; the color will prevent you from showing your underwear colors if you choose to wear them. There are many considerations before we dive into the final process of launching.
We want to put on our best performance and good quality products that serve you well. It takes longer, but we are a hundred percent sure it is worth waiting for our customers. We heard you, and we will try our best to shorten the time we use to launch new products.
We're here to help
Still have questions?
Send us an email:
support@fanka.com
We will reply during:
Monday - Friday 11AM - 11PM AKDTSaturday - Sunday 4PM - 6PM AKDT