Shipping policy
Attention
Due to transport issues related to COVID-19, there may be short delays in delivery. We're sorry for any inconvenience caused and please rest assured we will try our best to get your orders delivered to you as soon as possible. Thank you for your patience.
Delivery Process
Order processing usually takes around 1-2 business days. Orders placed during weekend or holiday will be processed within the next 1-2 business days. Please note that it may take longer time in case a large volume of orders are being processed at the same time.
Order Status
Once your order has been filled, you will receive a Shipping Notification email. This email will include your tracking number and a link to check order status. You can also go to your account page to check order status.
Shipping Charges
Free standard shipping for all orders. Except for TR, UAE, KWT, SAU, QAT, BHR, OMN, RUS, ISR, JOR, ZAF, other countries have expedited shipping (Estimated to be delivered within 3-5 business days), and cost $15.99.
Shipping Time
During your checkout, you'll see an estimated delivery date. Please refer to the table below for the estimated shipping times for various destinations.
North America
| Country | Standard Shipping | Expedited Shipping |
| The United States | 6-13 Days | Estimated to be delivered in 3-5 business days |
| Canada | 6-13 Days | Estimated to be delivered in 3-5 business days |
| Mexico | 8-15 Days | Estimated to be delivered in 3-5 business days |
Europe
| Country | Standard Shipping | Expedited Shipping |
| The United Kingdom | 6-13 Days | Estimated to be delivered in 3-5 business days |
| Germany | 6-13 Days | Estimated to be delivered in 3-5 business days |
| Italy | 8-15 Days | Estimated to be delivered in 3-5 business days |
| France | 6-13 Days | Estimated to be delivered in 3-5 business days |
| Belgium | 8-15 Days | Estimated to be delivered in 3-5 business days |
| Poland | 8-15 Days | Estimated to be delivered in 3-5 business days |
| Austria | 8-15 Days | Estimated to be delivered in 3-5 business days |
| Spain | 8-15 Days | Estimated to be delivered in 3-5 business days |
| Sweden | 8-15 Days | Estimated to be delivered in 3-5 business days |
| Czech Republic | 8-15 Days | Estimated to be delivered in 3-5 business days |
| Switzerland | 8-15 Days | Estimated to be delivered in 3-5 business days |
| Portugal | 8-15 Days | Estimated to be delivered in 3-5 business days |
| Luxembourg | 8-15 Days | Estimated to be delivered in 3-5 business days |
| Greece | 8-15 Days | Estimated to be delivered in 3-5 business days |
| Republic of Lithuania | 8-15 Days | Estimated to be delivered in 3-5 business days |
| Estonia | 8-15 Days | Estimated to be delivered in 3-5 business days |
| Hungary | 8-15 Days | Estimated to be delivered in 3-5 business days |
| Norway | 8-15 Days | Estimated to be delivered in 3-5 business days |
| Netherlands | 6-13 Days | Estimated to be delivered in 3-5 business days |
| Bulgaria | 8-15 Days | Estimated to be delivered in 3-5 business days |
| Romania | 8-15 Days | Estimated to be delivered in 3-5 business days |
| Finland | 8-15 Days | Estimated to be delivered in 3-5 business days |
| Iceland | 8-15 Days | Estimated to be delivered in 3-5 business days |
| Croatia | 8-15 Days | Estimated to be delivered in 3-5 business days |
| Denmark | 8-15 Days | Estimated to be delivered in 3-5 business days |
| Latvia | 8-15 Days | Estimated to be delivered in 3-5 business days |
| Malta | 8-15 Days | Estimated to be delivered in 3-5 business days |
| Slovakia | 8-15 Days | Estimated to be delivered in 3-5 business days |
| Slovenia | 8-15 Days | Estimated to be delivered in 3-5 business days |
| Ireland | 8-15 Days | Estimated to be delivered in 3-5 business days |
Asia
| Country | Standard Shipping | Expedited Shipping |
| Japan | 4-6 Days | Estimated to be delivered in 3-5 business days |
| South Korea | 10-15 Days | Estimated to be delivered in 3-5 business days |
| Singapore | 6-13 Days | Estimated to be delivered in 3-5 business days |
| Thailand | 10-15 Days | Estimated to be delivered in 3-5 business days |
| Philippines | 6-13 Days | Estimated to be delivered in 3-5 business days |
| Malaysia | 10-15 Days | Estimated to be delivered in 3-5 business days |
| Vietnam | 10-15 Days | Estimated to be delivered in 3-5 business days |
| Kazakhstan | 10-15 Days | Estimated to be delivered in 3-5 business days |
| Turkey | 10-15 Days | / |
| United Arab Emirates | 8-15 Days | / |
| Kuwait | 10-15 Days | / |
| Saudi Arabia | 8-15 Days | / |
| Qatar | 8-15 Days | / |
| Bahrain | 8-15 Days | / |
| Oman | 8-15 Days | / |
| Russian Federation | 10-15 Days | / |
| Israel | 10-15 Days | / |
| Indonesia | 10-15 Days | Estimated to be delivered in 3-5 business days |
| Hongkong, China | 2-3 Days | Estimated to be delivered in 3-5 business days |
| China | 2-3 Days | Estimated to be delivered in 3-5 business days |
| Taiwan, China | 10-15 Days | Estimated to be delivered in 3-5 business days |
| Jordan | 8-15 Days | / |
| Macao,China | 2-3 Days | Estimated to be delivered in 3-5 business days |
Oceania
| Country | Standard Shipping | Expedited Shipping |
| Australia | 8-15 Days | Estimated to be delivered in 3-5 business days |
| New Zealand | 8-15 Days | Estimated to be delivered in 3-5 business days |
Africa
| Country | Standard Shipping | Expedited Shipping |
| South Afric | 10-20 Days |
- The shipping time is estimated and commences from the date of shipping, rather than the date of placing your order. It may take longer than the expected time due to invalid address, customs clearance procedures or other causes.
- Shipping may not be available to some countries. If you can't select your country above, kindly Contact us.
Order Address Error
Please contact customer service immediately to change your address before the shipment. Once the items are shipped, the address cannot be changed.
Additional Information
1. We process orders Monday-Friday (excluding holidays).2. All delivery times are estimates and Fanka is not responsible for delays due to unpredictable factors (weather, delivery carrier factors, customer error, holiday-related delays) or any other unforeseen factors.
3. If you have any questions or need help with your account, please Contact Us to assist you.
4. Congratulations! Free returns are available in the United States, United Kingdom and Germany. Customers who need returns and exchanges please contact support@fanka.co immediately, we will give you free return label. Free returns in other regions are still in preparation, let's look forward to it!